Who we are. Eleven Plus Papers is a trading name of SHAURJESH PVT LTD, a private limited company registered in England and Wales. Address: Eversley, Park Avenue, Rickmansworth, WD3 5DU, United Kingdom. Website: 11pluspractice-papers.co.uk. Email: hello@11pluspractice-papers.co.uk, or use the contact form.
When you create an account: your name (optional), email address and a password (stored only as a salted hash). When you buy: which pack you bought, the amount, the time, and your agreement to the digital-content terms. If you use online marking: the answers you enter, the scores and topic results we work out, the time taken if you add it, and a name or nickname for your child if you choose to add one (you can delete any result from the progress page). If you ask us to email a sample result: your email address and the result, and, only if you tick the box and confirm by email, one follow-up email a few days later. If you buy a gift card: your email address and, if you choose, the recipient’s name and email address and your message, used only to send the gift card. If you use a friend code: a record linking the order to the customer who shared the code. If you leave a review: the rating and any text you write, shown on the pack’s page with your first name and the first letter of your surname. When you start checkout: the packs in your cart and the time, so we can help if something goes wrong or send you a single reminder. When you contact us: your name, email and message. When you browse: the pages you view, the site you came from, your country or town and device type, counted without cookies using a daily-changing one-way code (see our Cookies page). Stripe collects your payment details directly; we do not receive your card number.
To run your account and give you access to what you bought (contract); to keep records of sales and meet our legal and tax obligations (legal obligation); to reply to messages and keep the service secure (legitimate interests). We do not sell your data and we do not send newsletters or marketing campaigns. The emails we send are service emails (order receipts, refund notices, password-reset links and replies to your messages) and, if you start checkout but do not finish and are signed in, at most one reminder email about that cart, which may include a discount code. Every reminder has a link to stop them, and you can also write to us to opt out. You can write to us at hello@11pluspractice-papers.co.uk.
Stripe (payments), Cloudflare (hosting, storage, security and sending our service emails) and Google Fonts (which supplies the typefaces on our pages, so your browser contacts Google when a page loads). These providers may process data outside the UK; they use recognised safeguards for that.
Account and purchase records are kept while your account is open and for as long as tax and accounting rules require afterwards. Messages are deleted when they are no longer needed.
You can ask to see, correct or delete your data, to restrict or object to its use, or to receive a copy, and you can complain to the Information Commissioner’s Office (ico.org.uk). Email hello@11pluspractice-papers.co.uk or use the contact form to make a request.
Questions about this page? We are happy to explain anything in plain English.
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